Content Content Podcast – Fire fingers featuring Danielle Villegas – episode 3


Fellow New Jerseyan Danielle Villegas, the TechCommGeekMom, talks to us about transitioning into technical communication, social media, her blog at, content curation, going back to school, and managing it all (or not).

Mentioned during the show: Continue reading

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Content Content Podcast – Time as a Tool – featuring Alan Houser – episode 2


Alan Houser, technical communication consultant and former Society for Technical Communication President, drops by on a very cold President’s Day holiday to talk about his experiences in STC leadership, web standard steering committees, structured authoring and DITA, Markdown, tools, podcasts, and more.

Mentioned during the show:

Content Content podcast, episode 1 featuring Sharon Burton

Alan Houser on Twitter

Alan’s business, Group Wellesley

Society for Technical Communication (STC)

2015 Mid-Atlantic Technical Communication Conference – March 28, 2015 – sponsored by the STC Philly Metro Chapter

World Wide Web Consortium (W3C)


Sara Wachter-Boettcher

Sara’s book Content Everywhere

Darwin Information Typing Architecture (DITA)

DITA 1.3 spec

Markdown language

Tom Johnson – I’d rather be writing

XML and the web: drifting farther apart?

5 by 5 podcast network

Back to Work podcast on 5 by 5

TWiT podcast network

This Week in Tech podcast

Triangulation podcast

Ed Marsh on Twitter

Posted in Technical Writing, Technology, Tools | 2 Comments

Introducing the Content Content podcast – Offices without tarantulas featuring Sharon Burton – episode 1


In our inaugural podcast, technical communication and customer experience consultant Sharon Burton tells us about California law, offices without tarantulas, documenting the obvious, the file name field, buying buckets of DITA at the DITA Store, and the renaissance of content.

Mentioned during the show:

“It costs a lot of money to look this cheap.” – Dolly Parton

University of California Riverside

TechComm Speakers Bureau

Posted in Podcast, Technical Writing, Technology, Tools | 9 Comments

Microsoft Office and the amazing shrinking help icon

I wanted to create an Outlook 2013 email rule to respond to emails sent to a specific account. The rule requires an email template. Not knowing how to create one, I looked for the help icon. And kept looking. I felt old. And as a tech writer, I almost, almost yearned for the days of Clippy.

Then, in the top-right corner, it appeared. Sort of. Now don’t get me started about the ALL CAPS MENUS in Office 2013 (and also Adobe’s Creative Suite), but it’s surprising how the help icon is almost an afterthought.
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Posted in Technical Writing, Technology, Tools, Usability | Tagged , | 3 Comments

A News Site for Content Professionals –

Tooltips appear that contain the opening sentence and date published when you hover over a link.

Tooltips appear that contain the opening sentence and date published when you hover over a link.

I’m proud to announce a site I developed for content and communication professionals is live, called It’s a site that aggregates news from the most popular blogs and news sites for content professionals. You can currently get content and design news from 30 sites and counting. You can add your blog or your favorites today!

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