A delicatessen near my office makes great sandwiches. However, the process they have in place to order a sandwich is at best a tedious process, and at worst baffling to customers. Is this a bad real-world user experience? Continue reading Can a deli have a user experience problem?
I found a brilliant and surprising example of content reuse when I wanted to upload the latest Content Content podcast to YouTube.
Continue reading YouTube’s great example of content reuse
I wanted to create an Outlook 2013 email rule to respond to emails sent to a specific account. The rule requires an email template. Not knowing how to create one, I looked for the help icon. And kept looking. I felt old. And as a tech writer, I almost, almost yearned for the days of Clippy.
Then, in the top-right corner, it appeared. Sort of. Now don’t get me started about the ALL CAPS MENUS in Office 2013 (and also Adobe’s Creative Suite), but it’s surprising how the help icon is almost an afterthought.
Continue reading Microsoft Office and the amazing shrinking help icon
I’m proud to announce a site I developed for content and communication professionals is live, called contentcontent.info. It’s a site that aggregates news from the most popular blogs and news sites for content professionals. You can currently get content and design news from 30 sites and counting. You can add your blog or your favorites today!