“OK, Google, how long does it take to blanch broccoli?”
“For florets that are approximately 1 1/2 across, cook for about three minutes”
Google’s voice AI ignored the inch mark. As I was breaking up my broccoli for lunch, I looked on my phone’s screen and confirmed the inch marker was there.
Google Now’s results for blanching broccoli. The audio interface left out the inch mark
Continue reading Machine learning and units of measurement can affect your content
At the end of a very long 2016, I scanned all of the business cards I collected from meetups and conferences. It was quite a pile! While scanning them into Evernote for safe-keeping, a few information architecture issues became apparent.
This is how Evernote displays scanned/photographed business card information
Business cards are no longer just a way to creatively and memorably share our contact information. They’re also another data point that can be scanned, shared, analyzed, and retained in various ways.
Continue reading Architecting your business card information
A delicatessen near my office makes great sandwiches. However, the process they have in place to order a sandwich is at best a tedious process, and at worst baffling to customers. Is this a bad real-world user experience?
Continue reading Can a deli have a user experience problem?