Tag Archives: technical communication

Architecting your business card information

At the end of a very long 2016, I scanned all of the business cards I collected from meetups and conferences. It was quite a pile! While scanning them into Evernote for safe-keeping, a few information architecture issues became apparent.

This is how Evernote displays saved business card information
This is how Evernote displays scanned/photographed business card information

Business cards are no longer just a way to creatively and memorably share our contact information. They’re also another data point that can be scanned, shared, analyzed, and retained in various ways. Continue reading Architecting your business card information

Microsoft Office and the amazing shrinking help icon

I wanted to create an Outlook 2013 email rule to respond to emails sent to a specific account. The rule requires an email template. Not knowing how to create one, I looked for the help icon. And kept looking. I felt old. And as a tech writer, I almost, almost yearned for the days of Clippy.

Then, in the top-right corner, it appeared. Sort of. Now don’t get me started about the ALL CAPS MENUS in Office 2013 (and also Adobe’s Creative Suite), but it’s surprising how the help icon is almost an afterthought.
Continue reading Microsoft Office and the amazing shrinking help icon

More on Security and Google Tips from @benwoelk and @careersherpa #stcpmc13

At the excellent STC Mid-Atlantic conference sponsored by the Philadephia Metro chapter, security expert Ben Woelk suggested to the audience that they set up a Google alert for their name, so they know of any possible breaches or security issues. I did this awhile back, purely for security reasons (yeah, let’s go with that). Career Sherpa Hannah Morgan also noted at the conference that it’s important to search for yourself to see where and how you come up when prospective employers search for you. Afterward, I found that Google actually makes it easy for you to search for yourself on an ad-hoc basis. You can do this right now:

  1. Log in to your Google account at google.com/settings.
  2. Expand the Account section on the left, and select Me on the Web.
  3. Click Search Now.

On the same page, you can also have Google send you alerts when new information about your name or email address appears online.

Ben also spoke about the phishing emails that frequently look like they come from financial institutions or other businesses, whose goal is to get your account information and passwords. Many of these emails can look quite convincing.

I’ve found that an easy way to check if email is legitimate is simply to drag or move the email to your spam or junk mail folder. These folders turn hyperlinks into text, so you can see where exactly the email is coming from, and the sites to which they are linking. If the Web address doesn’t look obvious, such as bankofamerica.com, then don’t click on it.

Have additional security tips? Let us know in the comments.