In our inaugural podcast, technical communication and customer experience consultant Sharon Burton tells us about California law, offices without tarantulas, documenting the obvious, the file name field, buying buckets of DITA at the DITA Store, and the renaissance of content.
Mentioned during the show:
“It costs a lot of money to look this cheap.” – Dolly Parton
University of California Riverside
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Really interesting, thanks! Sharon talked about taking an anthropological approach – I hadn’t thought of it that way.
It’s all anthropology!
A very interesting interview. Has several highlights and well worth the listen.
One suggestion: it would be helpful if there was some way to allow listeners to advance to specific spots in the audio stream where you talk about user experience and documenting the obvious, for examples. Not only for regular listeners but also for those who may want to tweet about the content.
Paul, Thanks for your comments here and for spreading the word on Twitter! I’m glad you found value and enjoyed our podcast.
I’ll have to see if there’s a way to automate what you suggest, as it would be tedious to have to identify sections and tag them manually. I’m looking into better podcasting plugins for WordPress, so I’ll take your thought into consideration when evaluating these tools.
Ed.
Hi Ed –
Automated would be awesome.
As I’m sure you know, YouTube has some navigation functionality but obviously requires indexing effort.
http://www.paulness-techwriter.com/blogging-tips/
Loved the story about your parents, Sharon: “Somebody got paid to write this.” You came by your passion honestly. Thanks for the chat, both of you. Keep these podcasts coming, Ed.