Community building

I excel at engaging the people in your organization who understand the benefits of good content to retain institutional knowledge.

I have a history of finding those people and encouraging them to be champions for high-quality content that’s an asset to your firm.

Stakeholder management

I have a long track record successfully interacting with:

Held quarterly “content champions” meetings with interested stakeholders to get their feedback on how our content and site are performing, and workshop upcoming content initiatives.
Started a regular “content creators catchup” that brought cross-divisional tech writers, UXers, and others involved with content across the firm together to share and learn.
Created custom monthly metric emails to let stakeholders know how their content is performing, and where there may be gaps or opportunities.
Spoken at user groups and conferences.
Created a pioneering podcast to give back to the technical writing community.

Metrics and data

Coding experience