Technical writing

Technical writers are a Venn diagram of detective, translator, and librarian.

Venn diagram

Transforming technical communication for modern organizations

30+ years of experience means I’ve touched on all aspects of technical communication. My approach helps organizations not just create documentation, but build sustainable content ecosystems that drive user engagement and support business growth.

Strategic content leadership

I’ve created:

Docs-as-code

I use developer-focused tools like Jira, Markdown, Git, and VS Code to democratize content creation across your organization.

If you’re writing developer-focused (or -generated) content, there’s a good chance you’re working in a docs-as-code environment. Docs-as-code typically uses these tools to auto-generate documentation:

Related work

Webinar: So, you want to be a technical writer?

Content Wrangler webcast, 2024

Panel discussion: Pros and Cons of using Markdown for tech docs

Content Wrangler webcast, 2024

Webinar: Adding value as a technical communicator

STC Instructional Design and Learning special interest group, 2020

Presentation: Timeless TechComm Tips

STC New England Interchange conference keynote, 2020

Webinar (video): Drive your docs with data

STC Instructional Design and Learning special interest group, 2018

Article: Creating Beautiful Online Content with Web Fonts

STC Intercom magazine, 2017

Presentation: Social media for technical communicators

STC Philadelphia Metro chapter Conduit conference, 2016

Tools used

  • Acrobat Pro by Adobe
  • Captivate by Adobe
  • Cascading Stylesheets (CSS) by Open-source
  • Confluence by Atlassian
  • Extensible Stylesheet Language Transformation (XSLT) by Open-source
  • Flare by MadCap
  • FrameMaker by Adobe
  • GitHub/GitLab by GitHub/Microsoft
  • HTML by Open-source
  • InDesign by Adobe
  • Jira by Atlassian
  • Markdown by John Gruber/open-source
  • Nunjucks templating engine by Nunjucks
  • OpenAPI (Swagger) by OpenAPI
  • oXygen XML Editor by oXygen
  • Photoshop by Adobe
  • RoboHelp by Adobe
  • SnagIt screen capture by SnagIt
  • VS Code by Microsoft
  • XML by Open-source