Technical writing

Technical writers are a Venn diagram of detective, translator, and librarian.

Technical writers are a Venn diagram of detective, translator, and librarian.
  • Detective: Tracking down information across wikis, SharePoint, Confluence, legacy systems, and Subject Matter Experts (SMEs).
  • Librarian: Knowing what information is available, what information users actually need, and where to find it.
  • Translator: Tech writers interact with a bunch of folks with differing commands of the English language, as well as those whose priority or focus isn’t on the writing. We get it, we’re all busy. That’s where tech writers and editors come in.

Venn diagram

Transforming technical communication for modern organizations

30+ years of experience means I’ve touched on all aspects of technical communication. My approach helps organizations not just create documentation, but build sustainable content ecosystems that drive user engagement and support business growth.

I’ve created:

  • API reference documentation
  • Cheat sheets
  • eLearning modules
  • Multimedia
  • Online help
  • PDF documentation
  • Podcasts
  • Printed manuals
  • Technical illustrations

Strategic content leadership

  • Transform complex technical information into clear, user-focused documentation.
  • Implement data-driven content strategies that align with business objectives.
  • Build and maintain robust content governance frameworks.
  • Design a scalable information architecture that grows with your organization.
  • Associate Fellow, Society for Technical Communication (STC).
  • Award-winning newsletter editor for STC NY Metro Chapter.
  • Award-winning designer and contributor of a company’s first full-color printed publication.

Related work

Webinar: So, you want to be a technical writer?

Content Wrangler webcast, 2024

Panel discussion: Pros and Cons of using Markdown for tech docs

Content Wrangler webcast, 2024

Webinar: Adding value as a technical communicator

STC Instructional Design and Learning special interest group, 2020

Presentation: Timeless TechComm Tips

STC New England Interchange conference keynote, 2020

Webinar (video): Drive your docs with data

STC Instructional Design and Learning special interest group, 2018

Article: Creating Beautiful Online Content with Web Fonts

STC Intercom magazine, 2017

Presentation: Social media for technical communicators

STC Philadelphia Metro chapter Conduit conference, 2016

Tools used

    Acrobat Pro

    Adobe

    Captivate

    Adobe

    Confluence

    Atlassian

    Flare

    MadCap

    FrameMaker

    Adobe

    GitHub Copilot

    Open-source

    GitHub/GitLab

    GitHub/Microsoft

    Jira

    Atlassian

    Markdown

    John Gruber/open-source

    OpenAPI (Swagger)

    OpenAPI

    oXygen XML Editor

    oXygen

    Photoshop

    Adobe

    RoboHelp

    Adobe

    Screen capture

    SnagIt

    VS Code

    Microsoft